All Desert Bistro servers proved they know the contents of the four-part Level One – Foundations in Wine course, designed to take servers quickly from novice to revenue-generator at tables. Servers must score higher than 90 percent to pass. To maintain the certification, all of Desert Bistro’s future wait staff will also need to also pass level one before they can serve patrons, according to the news release.
“This course is a good foundation of basic knowledge that anyone serving wine should know, a great starting point to build upon,” said Desert Bistro owner, Michelle Kelley. “I’m happy to ensure our servers are armed with this fundamental information and we’re interested to see what the next level will offer.”
The program is designed to educate servers regarding wines and help them improve wine sales to customers.
“It just didn’t seem like servers were getting consistent, basic information they need to be effective,” said Kirsten Fox, founder and CEO of CWI. “Desert Bistro’s commitment to excellence will benefit everyone.”
“The CWI course has given me the basic knowledge of wine paring, without being over complicated,” said Soleigha Millison, a new Desert Bistro server. “I feel confident in suggesting wine for my guests’ specific tastes, and helping them select the perfect match for their dining experience.”
The CWI training is a self-paced, online, video training program covering a variety of topics.
“We hope that through our wine sales education and certification restaurant servers will help create a new expectation for dining professionalism here in Utah,” Fox said.
For more information, visit www.CulinaryWineInstitute.com.